Mobile / Slots
These terms set out the rules that apply when you open an account, make transactions, or access any content on certoto — including games from CQ9, Spadegaming, Joker, and PG Soft. Access and eligibility depend on local law and are available where local law permits in supported regions of Indonesia.
By creating and using a certoto account, you agree to the terms described on this page. These terms govern everything from account registration and login to how transactions are processed through local payment channels such as DANA and ShopeePay. They do not override the rules of any individual game studio — CQ9, Spadegaming, Joker, and PG Soft each maintain their own game-mechanic rules, which remain separate from this platform policy. Where these terms reference transactions, they apply to deposits and withdrawals processed through the payment methods shown in your account dashboard after login. We do not extend these terms to third-party services, external wallet providers, or any linked site outside certoto's own domain. Eligibility to use this platform depends on local law. Where local law restricts or prohibits access, these terms do not create an entitlement to use the service. Certoto reserves the right to update these terms; when we do, the revised version becomes effective from the date it is published here. Continuing to use your account after a revision means you accept the updated terms. If you disagree with any revision, you may close your account by contacting our support team through the channels listed below.
Not every activity on certoto falls under the same set of rules. Understanding which parts of your experience are covered by these terms — and which are governed elsewhere — helps you know where to look when a question comes up.
Login credentials, session handling, and account verification steps are fully within the scope of these terms. Any restriction or suspension of access is governed by the rules described here and communicated through your registered contact details.
Deposits made through DANA or ShopeePay, and withdrawal requests processed through your account wallet, are covered by these terms. The limits and verification steps shown in your account at the time of the transaction apply.
Game titles available from CQ9, Spadegaming, Joker, and PG Soft are accessible through the certoto lobby. The platform terms govern your access to that content; individual game outcomes and mechanics follow each studio's own rules.
External wallet providers, mobile network operators, and any linked service outside certoto's domain are not covered by these terms. Their own terms and conditions apply independently, and certoto holds no responsibility for those services.
These terms are not one-directional. You have concrete actions available to you as an account holder, and we want those to be straightforward to carry out. Your transaction history is accessible in the account dashboard after login — the record shows deposit and withdrawal activity tied to your account, including amounts and timestamps. If you notice an error in your account details, such as a registered email address or linked payment method, you can update those through the account settings page. The fields and verification steps required for each change are shown there directly. If you have a question about how a specific term applies to your situation — for example, a transaction processed through DANA that does not appear in your history — you can raise it through the support channels listed in the section below. We aim to respond with a factual account of what the records show. For a formal request to amend or remove account data, the process starts with a written request submitted through support; the steps and timeframe are confirmed once the request is received.
Transaction history, login activity, and account status are all visible in your account dashboard after login. No separate request is needed to view these.
Update your registered email, phone number, or linked payment method directly in account settings. Verification steps are shown on-screen at each field.
If a specific term is unclear or you believe it has been applied incorrectly to your account, contact support with your account reference and a description of the issue.
To close an account or request a data amendment, submit a written request through the support channel. We confirm receipt and outline the process from there.
If something in these terms is unclear, or if you need to act on a specific right — such as correcting account data or querying a DANA transaction — our support team is the right starting point. Describe your question clearly and include your account reference so we can pull the relevant record.
Start a chat directly from the certoto account page. Available for account and transaction questions, including DANA and ShopeePay deposit queries.
Send a written request for policy questions, account amendments, or formal data requests. Include your account reference in the subject line for faster routing.
Check the current state of your account — transaction records, verification status, and linked payment methods — directly in your dashboard after login without contacting support.
The way we manage account data, cookies, and security settings is part of how these terms operate in practice. Each area below describes the approach we apply consistently across certoto accounts in supported Indonesia regions.
information you provide — including details linked to DANA or ShopeePay — is held for the purpose of running your account and processing transactions. Retention periods follow the obligations described in these terms and applicable local rules.
Cookies are used to maintain your logged-in session and remember account preferences across visits. You can review cookie settings through your browser. Disabling cookies may affect how parts of the account dashboard function.
Access to your certoto account is controlled by your login credentials. We do not share account access with third parties. If you believe your account has been accessed without your permission, contact support immediately with your account reference.
To request a review of how these terms have been applied to your account, or to raise a concern about data retention, submit a written request through email support. We confirm receipt and describe the next steps from there.
These are the questions we receive most often about how the terms and conditions work in practice — covering account access, transactions, data, and how to act on your rights.
These terms govern your account and access to the lobby, including games from CQ9, Spadegaming, Joker, and PG Soft. Individual game mechanics and outcomes follow each studio's own rules. Both sets of rules apply at the same time when you play.
When we revise the terms, the updated version is published on this page with a new effective date. Continuing to use your account after that date means you accept the revision. If you disagree, you can request account closure through support before continuing.
Yes. Deposits and withdrawals processed through DANA and ShopeePay are within the scope of these terms. The limits, verification steps, and transaction records shown in your account dashboard at the time of each transaction also apply.
Open account settings after login and locate the field you need to update — such as a registered email or linked payment method. The verification steps required for each change are shown on-screen. If the field is locked, contact support with your account reference.
Yes. Submit a written request through email support, including your account reference and a description of what you are requesting. We confirm receipt and outline the process, including any retention obligations that may apply under local rules.
The version on this page is always the current one. We do not maintain an archive of earlier versions on the site. If you have a question about a specific change, contact support and we will describe what was revised and when it took effect.