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These legal terms set out how certoto operates, what you agree to when you access the platform, and how we handle your account in regions where local law permits. Availability depends on your location and applicable local regulations.
certoto operates as a platform accessible to eligible users in Indonesia where local law permits. By opening an account, you acknowledge that you have read and accepted these terms as they apply in your region. We do not extend access beyond jurisdictions where the platform is legally operable, and we reserve the right to restrict or suspend accounts that fall outside eligible regions without prior notice. Your account activities — including any transaction made via DANA or ShopeePay — are subject to these terms. We do not override local financial regulations, and payment processing through local e-wallets follows the policies of those respective services alongside ours. Any conflict between platform policy and local law is resolved in favour of local law. We update these terms when operational or regulatory circumstances require it. The current version is always shown on this page. Continued use of the platform after an update constitutes acceptance of the revised terms. If you have questions about a specific clause, contact our support team before continuing to use the account. We aim to keep this document clear and specific — if a term feels unclear, that is a signal to ask us, not to proceed and assume.
Transactions via DANA follow both our account policy and DANA's own service terms. Where a conflict arises, the stricter of the two applies.
ShopeePay deposits and withdrawals are processed under ShopeePay's platform rules. We do not override those conditions on our end.
Access to certoto is granted only in regions where local law permits. If your region becomes ineligible, your account may be suspended pending review.
This policy applies specifically to your certoto account and your use of the platform in supported regions. It does not extend to third-party services — including payment processors like DANA and ShopeePay — beyond the point where their own terms govern the transaction. Understanding the boundary between what we control and what we do not is important before raising a policy question with our support team.
Your account login, profile details, session history and any balance shown in your wallet fall within this policy. We hold and process this data under the terms stated here.
Deposits and withdrawals initiated from your account are covered up to the point they reach the payment processor. Beyond that point, DANA or ShopeePay terms apply independently.
Game content, lobby availability and provider titles shown on the platform are governed by our content agreements. We do not make policy commitments on behalf of studios like CQ9, Spadegaming, Joker or PG Soft.
Any external service linked from our platform — including e-wallet apps and browser plugins — operates under its own legal terms. This policy does not cover those services or their data practices.
You have practical options available to you at any point during your time on the platform. Reviewing your account history, correcting profile information and raising a policy question are all actions you can take directly — most without needing to contact support first. Your transaction records, including DANA or ShopeePay activity, are shown inside your account dashboard after login. If something looks incorrect, use the account settings path to update your details before escalating to support. For questions that go beyond self-service — such as a data request or a policy dispute — our support team is the right contact. We handle those requests in the order received and aim to respond with a clear answer rather than a form reply. If you believe a term has been applied incorrectly to your account, state the specific transaction or action in your message so we can address it without unnecessary back-and-forth.
Your full transaction history is accessible from the account dashboard after login. DANA and ShopeePay activity is logged there alongside any other account movements.
Profile information such as your registered contact and wallet details can be updated in account settings. Follow the fields and verification steps shown on that page.
For anything that reads as unclear or that you believe has been applied incorrectly, contact our support team with the specific detail. Generic queries take longer to resolve than specific ones.
If a self-service step is unavailable or blocked, our support team can act on your behalf once your identity is confirmed through the steps shown in your account.
When a legal or policy question cannot be resolved through your account dashboard, these are the paths to reach the right team. Be specific about the clause or transaction you are asking about — it moves your case forward without extra exchanges.
Open the chat icon from any page on the platform to reach our support team directly. This is the fastest path for account-level policy questions during active support hours.
For written policy requests — including data review or account correction — email our support address shown on the contact page. Include your account ID and the specific clause or transaction in question.
Many policy actions — reviewing records, updating details, checking the current terms version — are handled directly inside your account without contacting support first.
We handle account data, cookies and session security with the same directness we apply to the rest of the platform. Here is what that looks like in practice across the four areas that matter most to your account.
Account data you provide — contact details, wallet identifiers such as your DANA or ShopeePay number — is held only for the purpose of running your account. We do not sell or share it with unrelated third parties.
We use session cookies to keep you logged in and to remember your lobby preferences. You can manage cookie settings in your browser. Disabling cookies may affect how some platform features behave during your session.
Login sessions are protected by the verification steps shown in your account settings. If you believe your account has been accessed without your permission, contact support immediately with your account ID.
We retain account records for as long as your account is active and for any period required by applicable local law after closure. To request a review or deletion, contact support via email with your account details.
These are the questions we receive most about our legal terms, user rights and account policy. If your question is not here, contact our support team with the specific detail.
Yes, where local law in Indonesia permits access to certoto. Eligibility depends on your region and applicable regulations. If access is restricted in your area, the account cannot be activated regardless of these terms.
Your transaction history, session records and profile details are shown inside your account dashboard after login. For a formal data request beyond what is visible there, contact our support team by email with your account ID.
Wallet identifiers like your DANA or ShopeePay number are held only to process transactions linked to your account. We do not share those details with third parties outside of the payment processing required to complete your transaction.
Open account settings from your dashboard and follow the fields shown there to update your details. If a field is locked or the update fails, contact support directly with your account ID and the correction you need made.
The current version is always shown on this page. We do not send advance notice of every minor edit, but continued use of the platform after a change is published counts as acceptance. Check this page if you have a question about the current terms.
Contact our support team via live chat or email and name the specific transaction or action you believe was handled incorrectly. Specific references help us respond with a clear answer rather than a generic one. Do not assume — ask us first.